Shipping policy

At a glance

Processing 1–3 business days  ·  Delivery 7–18 days  ·  Worldwide shipping  ·  Tracking on every order

Processing time

Orders are processed within 1–3 business days of purchase. Orders placed on weekends or holidays begin processing on the next business day.

Delivery time

Estimated delivery is 7 to 18 days after dispatch, depending on your location and local customs handling. These are estimates, not guarantees — carrier delays, peak season volume and customs inspections can extend transit times.

Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–72 hours for the tracking information to update after dispatch.

Shipping costs

Shipping rates are calculated and displayed at checkout before payment.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. SANLORAN has no control over these charges and cannot predict their amount.

Incorrect addresses

Please double-check your shipping details at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error, contact support@use-sanloran.boutique within 12 hours of placing your order and we will do our best to correct it before dispatch.

Lost or delayed parcels

If your order has not arrived within 25 days of dispatch, contact us and we will open an investigation with the carrier. If the parcel is confirmed lost, we will send a replacement or issue a full refund.