Refund policy

We stand behind every piece we ship. If a bag isn't right for you, you have 60 days from the delivery date to request a return or exchange.

At a glance

60-day return window · Free returns on damaged or incorrect items · Refunds in 5–10 business days

Eligibility

To be eligible, the item must be unused, unworn and in its original condition, with all tags, dust bags and packaging included. Items showing signs of wear, alteration or damage caused after delivery cannot be accepted.

How to start a return

Email support@use-sanloran.boutique with your order number and the reason for the return. Our team will reply within 24–48 hours with the return address and full instructions. Items sent back without prior authorization cannot be processed.

Return shipping

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective or incorrect. In those cases, we cover the full cost of the return and send a replacement or issue a complete refund.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, the funds may take an additional billing cycle to appear on your statement.

Exchanges

The fastest way to exchange an item is to return the original piece and place a new order once your refund is confirmed.

Damaged or incorrect items

Please inspect your order upon arrival. If your item is defective, damaged or not what you ordered, contact us within 7 days of delivery with photographs so we can resolve it immediately.